![]() NB: Unfortunately your support system doesn't allow the customer to update the ticket information using the support portal and creates a new ticket instead. So I sent them in again.Ĭyberlink support for your reference my support tickets are: Strange seeing as I have SMTP records showing your SMTP server received them just fine. I sent in the DIAG results etc but after a week was advised you never received them. All that happened is that the support rep asked me to send in various DIAG results. Why I paid for telephone support is beyond me. Not only is it not playing any Blu-Ray titles but the support I have thus far received from both the e-mail support and the paid telephone support is very poor to say the least. I recently purchased PowerDVD Ultra 12 and once again I wish I hadn't.
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